Front Desk Coordinator

Note: Send resumes to sblouch@lebanonrescuemission.org

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JOB TITLE: Front Desk Coordinator
REPORTS TO: Executive Assistant to CEO
DEPARTMENT: Administration
STATUS: FT Non-Exempt

SUMMARY OF POSITION:
Professionally and efficiently, attend to visitors and handle inquiries on the phone and face to face. General duties include answering incoming calls, directing calls and traffic as appropriate, Mail distribution, flow of correspondence, requisition of supplies, filing, as well as additional related duties.

DUTIES & RESPONSIBILITIES:

• Answer phones, (100% of incoming calls) providing information and direction to callers and routing accordingly 
  • Take and relay messages
  • Provide information to internal and external parties as appropriate
• Welcome visitors and assist with inquiries, needs, and notification of staff as applicable.  Ensure security by monitoring front door and maintaining protocol for safe entry.
• Oversee volunteer logbook. 
• As needed, assist with special events, general administrative and clerical support
• Tidy and maintain the reception area
• Receive deliveries when necessary and notify recipients
• Acquire and sustain a sound working knowledge of Lebanon Rescue Mission, our ministries, staff, departments and projects, as well as other ministries and non-profits in our community and their pertinent information
• Keep immediate supervisor well-informed of problems identified or potential problems, recommending corrective action as relevant
• Maintain office supplies, order supplies as needed and maintain the supply of all LRM forms.
• Sort and distribute incoming mail to staff and mission residents; run point for outgoing mail
• Respect confidentiality in all interactions, safeguarding such information of clients, staff, volunteers and LRM
• Exhibit a genuine concern for visitors and others; always conduct oneself courteously, appropriately and professionally
• Attend LRM special events and staff meetings

SKILLS & QUALIFICATIONS:

• Committed Christian, able and willing to share the gospel of Christ through words and actions
• Compassionate towards homeless, addicted, mentally ill and poor
• Professional, courteous and efficient
• Strong customer service skills; able to fully, clearly, and personably address inquiries, provide information and engage donors, visitors, and volunteers
• Able and willing to accurately receive, record and direct inquiries
• Able to quickly grasp and maintain full working knowledge of Lebanon Rescue Mission phone and voicemail system
• Legible and accurate writing and spelling skills
• Computer literate, with working knowledge of Word and Excel, internet and Email
• Type 40 wpm
• Posture toward learning, not afraid to take initiative, adaptive with a positive attitude

WORKING CONDITIONS/PHYSICAL FACTORS:
Occasional basis: 1-33%; Frequent basis:  34-65%; Continuous basis: 66-100%
Speak, see, hear – Continuous
Extended periods of sitting – Frequently
Able to lift up to 25lbs – Occasionally
Fine motor skills/fingering skills – Frequently 

EDUCATION/EXPERIENCE:
Six months+ related experience
Associates degree preferred

Requirement:
The Lebanon Rescue Mission is a privately funded 501 (c) 3 non-profit, Christian ministry.   Our designated purpose is religious and we are a Christ-centered ministry, which is dedicated to represent and present the Gospel in order to see lives redeemed, renewed and restored, through relationship with Jesus Christ.  We consider every position essential in the fulfillment of our ministry and Mission Statement.  As such, each employee must have a relationship with Jesus Christ as his or her personal Savior and Lord.  All employees must:

• Be able and willing to share the Gospel and participate in the ministry activities of Lebanon Rescue Mission;
• Subscribe to the Lebanon Rescue Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed;
• Adhere to the policies of the Lebanon Rescue Mission Employee Handbook.